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Claims management seems like such an ephemeral concept, doesn't it? Most insureds probably don't even give it a second thought when looking at a carrier, instead assuming it will happen quickly and efficiently. But that's not going to be the case after a major disaster like Hurricane Florence. While insurers "flood the zone" with adjusters, the sheer magnitude of the event can slow the process. And that's before we get to the "3 D's of deny, delay, and defend" which insurers will argue are a myth but which insurance lawyers argue are gospel. A recent article in the Insurance Journal contains some of the standard post-disaster complaints experienced by an insurance company regarding claims:
Taking control of your risk by forming and running a risk financing facility (RFF) eliminates this problem, especially if you run claims in-house. Here, we recommend that at least one person on your staff obtains an Associate in Claims designation from the Institutes.
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